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FAQ

How do I contact you?
You can contact us at service@wiwipro.com
Is your jewelry actual gold and diamonds?
Our jewelry is plated 5 times with 18 karat gold. We use latest ion-bonding plating technology to ensure that our jewelry is scratch and water resistant. The base of our jewelry is stainless steel. We use 5A cubic zirconia lab simulated diamonds which are indistinguishable from real diamonds to a naked eye. Our Cubic Zirconia diamonds have 54 facets and are hand-set - giving all iced out pieces the coldest shine possible.
Does your jewelry fade?
We use high end ion-bonding technology to plate our jewelry with 5 layers of real 18 Karat Gold. By using latest plating technology we ensure that our jewelry stays pristine and does not lose it's finish.
How long will it take to receive my order?
Order processing takes 3-5 business days. All orders comes with a tracking number and you will be able to track your order along the way.
After your order has been processed you will receive an e-mail containing tracking information. Delivery to the United States takes 12-20 business days. Delivery outside of the United States takes 15-30 business days.
How do I track my order?
You can track your order using your order number and email/phone here
What payment methods do you accept?
We accept PayPal payments.
Is it safe to pay on your website?Yes, It's 100% safe. All payments on our site are processed by a third party authorised payment processor. They use the latest generation encryption protocols and safety measures that are the best in the field. You can also order using PayPal.
How do I return an item?
Our returns policy lasts 30 days. If 30 days have gone by since your item was delivered, unfortunately we can’t offer you a refund or exchange.  
How to return:
1. E-Mail us at service@wiwipro.com with your order number & a reason for refund 
2. Mail your jewelry to the address provided, make sure to keep proof of postage 
3. Once we receive your jewelry we will issue a refund. The refund will be send to the original source of payment. 
Non-Refundable Items: 
Certain MidasBling items are non-refundable.  
1. Grillz 
2. Custom Pendants